Circulation
Office hours:
8 a.m. to 4:30 p.m. Monday through Friday
Q: If I use more than one computer (e.g. home and office), do I need to purchase two digital subscriptions, or can others in my household use the same account?
A: You will be able to log onto all of your devices at home or work with just one paid subscription.
Q: What is the cancellation and refund policy?
A: You may cancel your subscription at any time.
You can cancel your subscription at any time by calling (360) 452-2345 or emailing circulation@peninsuladailynews.com.
You’ll receive a pro-rated refund for the unused portion of your subscription. Alternatively, you can donate your remaining balance to support the Peninsula Daily News. Please note that non-refundable promotions are not eligible for refunds.
Q: How do I access my digital subscription account?
A: You can call (360) 452-2345 for assistance.
Q: How do I update my billing information?
A: You can call (360) 452-2345 for assistance.
Q: How do I reach Subscription Services for new subscriptions, gift subscriptions, vacation stops and starts, subscription renewals, missed deliveries, incomplete papers, billing questions?
A: Call Circulation directly at (360) 452-2345 or email circulation@peninsuladailynews.com.
After-hours requests and reporting via voicemail or email may not be effective unless you speak slowly and clearly, remembering to leave your name, delivery address, phone number, and the reason for your call.
Email Circulation at circulation@peninsuladailynews.com to get your request started! One of our representatives will call to assist you further, if necessary.
Q: What should I do if my newspaper does not arrive or if sections are missing?
A: We are very sorry if your paper did not arrive as expected. We can credit your account by extending your subscription by the number of days you missed. Please remember that we don’t publish on Sundays or Mondays!
Call us at (360) 452-2345 to let us know about your missing paper. You can also come into the Peninsula Daily News office at 305 W 1st St in Port Angeles or the Sequim Gazette office at 175 W Washington St in Sequim and collect any copy you have missed for free. If you must leave a phone message, please speak slowly and clearly, and be sure to include your name, delivery address, and home phone number.
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
A: If you notify us in advance, we will suspend delivery and extend your subscription by the number of days you are away. In most cases, your temporary suspension can take effect in three days or less from the date you make the request.
Please call us at (360) 452-2345 to schedule your vacation request.
You may also notify us via email circulation@peninsuladailynews.com. Please give us at least two days’ notice to process your request.
If you leave a phone message or send an email, to ensure that we serve you correctly, please include the dates (not just the number of days) for your requested suspension along with your name, delivery address, and home phone number. EXP: Stop delivery on Wed. Jan 2nd and restart Sunday Jan. 13th. Vacation requests can be submitted online as well.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
A: If you provide a restart date when you suspend delivery, you do not need to call again to restart your delivery. However, if the restart date has changed or was not provided when the account was suspended, you will need to speak to a customer service representative in our Circulation Department.
Q: Do you have an automatic payment option for my subscription?
A: We do! With our Easy Pay option, you have the convenience and choice of paying annually, semi-annually, quarterly or monthly. Easy Pay saves you money and ensures that you never miss a delivery due to a missed renewal!
Our Customer Service Representative can set you up with Easy Pay over the phone in just a few minutes to have your subscription automatically billed to your Visa, MasterCard, or American Express credit or debit card. Call (360) 452-2345 today!
Q: How can I reach the Peninsula Daily News Circulation Department via email?
A: circulation@peninsuladailynews.com is the address to use if you wish to correspond with the Circulation Department via email.
Q: What do I do if a news rack takes my money?
A: Contact our Circulation Department at (360) 452-2345. We will be happy to reimburse you or provide you with a newspaper.
Q: How do I buy back issues of the paper?
A: If you are in the area, come to our office in Port Angeles or Sequim to purchase back issues at the regular price. The Port Angeles office keeps the current week, and the previous week on hand and the Sequim Gazette keeps the current week.
Q: Can I order a paper as a gift for a relative or friend?
A: Absolutely! Call (360) 452-2345 with the name and delivery address of your relative or friend to have a Customer Service Representative set this up. Have your credit or debit card handy for Easy Pay automatic payments.
Q: Why do I get a bill right after I pay for my new subscription? Didn’t you record my payment? Do I need to call to make sure that my payment was registered?
A: It is not necessary to call about the automatic billing that is immediately generated by our subscription input system. If there have been any problems with your payments, we’ve called you already to rectify the situation by the time you’ve gotten the bill. At the same time, for your peace of mind, we will welcome the opportunity to get to know you and review your account status.
Q: When I call Circulation, they ask a lot of questions…why do they need my phone number, and what are they doing with my email address?
A: These questions help us to ensure that the account we are dealing with is yours, and not somebody with the same, or similar name. If you saw the size and complexity of the PDN’s database, you’d be amazed that we don’t ask for more! Many times, the phone number is the key that unlocks the mystery of where your file is located. Your email address will allow us to easily confirm requests you’ve made regarding your account. We may also email you to alert you to an impending renewal billing. This saves time for you and our staff in a less interruptive manner of communicating with you and gives you pertinent contact information in writing for you to refer to at the time most convenient to you.
Q: Sometimes I get a call from somebody in Circulation saying they need to update my credit card information…why? How can I determine if this is a legitimate call?
A: If you use our Easy Pay automatic renewal system, or if your subscription is allowed to lapse, when we go to bill your credit/debit card it may be rejected for a number of reasons. Sometimes the funds for that account are insufficient, other times your card has expired, you’ve cancelled that card, or your bank’s automatic security feature has made your account unavailable for anybody to withdraw from, usually temporarily. Regardless of the reason, once the card has been rejected, we no longer have enough information to complete your transaction without your participation. Again, if you have any questions about who might be asking you for this information, you can initiate the call to Circulation and our reps will finalize your transaction with you.
News Department
Q: How can I get an announcement regarding my nonprofit organization or my local business in the PDN?
A: Type the basic information—who, what, when, where, why and how – and any other pertinent information, such as a short biography of a guest speaker, etc., and mail it to News Department, PDN, P.O. Box 1330, Port Angeles, WA 98362 or email it to pdn.news@peninsuladailynews.com.
Be sure to include your name and daytime phone number so we can contact you if we have any questions. Call (360) 417-3527 for additional information.
Q: How can I get a wedding, engagement or anniversary announcement and photo in the PDN?
A: Our newsroom, (360) 417-3527, has convenient forms to help you tell us all pertinent information for an article.
A photo, published only from weddings and “then-and-now” 50th wedding anniversaries, should be in color, a minimum 4 inches by 5 inches in size, contain only the couple (not an entire wedding party, please!), and be sharp in focus. An emailed photo (news@peninsuladailynews.com) must have a minimum resolution of at least 150 dpi and 300k to assist good color reproduction in the newspaper. Photos will be returned upon request.
Submissions will be accepted up to two months after the wedding ceremony or one month before the anniversary.
Wedding and anniversary subjects must be North Olympic Peninsula residents or have a direct connection to Clallam and Jefferson counties. If you have a question about residency, please call (360) 417-3527.
Q: Can I submit news items without driving to Port Angeles?
A: Absolutely! At our Peninsula Daily News office, 305 W. First St or our website. You can submit news via email to pdn.news@peninsuladailynews.com and on our website under Contact Us.
Q: How do I get a letter to the editor, or a Point of View column published on the Opinion page?
A: Letters to the editor of up to 250 words address subjects of public interest. Point of View and Teen Point of View guest columns of between 300 and 500 words focus on a North Olympic Peninsula lifestyle issue.
Email to letters@peninsuladailynews.com, or mail to Letters to the Editor, PDN, P.O. Box 1330, Port Angeles WA 98362.
Oh, yes — only one letter or column per month, please. We want to maximize access to our Commentary page.
Q: How do I report sports scores or get my team’s results in the sports section?
A: Scores and game reports must be submitted in writing to reduce the possibility of errors. They can be delivered to the PDN at any of its offices or emailed to sports@peninsuladailynews.com to ensure timely publication.
Call the sports desk at (360) 417-3525. Pierre LaBossiere is the sports editor.
Classified Ads
Q: How do I place a classified ad?
A: Online: To place your ad, click on the Classifieds then “Place a Classified Ad” and follow the instructions. Or email us at classifieds@peninsuladailynews.com, then simply follow the instructions. It’s that easy! You can email your ads to us 24 hours a day.
Call: You can also call us 8 a.m. to 4:30 p.m. Monday through Friday at (360) 452-2345. Our mailing address is P.O. Box 1330, Port Angeles, WA 98362.
In Person: And, of course, you can drop it off in person in Port Angeles at 305 W. First St., or in Sequim at 175 W. Washington St., Office hours are 8 a.m. to 4:30 p.m. Monday through Friday.
The deadline for classified ads is one business day prior to publication by 12:00 p.m. Ads are published subject to our acceptance and credit policies. We accept VISA and MasterCard and American Express over the telephone.
Please be prepared to provide us with the following information:
Your full name, street address, city and ZIP, plus your daytime telephone number and, if you have one, your email address. A Peninsula Daily News representative will contact you with a price quote.
Please include the days you want the ad to appear. Other pertinent details to include are the make, year, style, color, features, brand name, age and condition. We recommend you include the price of the item(s).
Be sure to include your telephone number(s) for the ad and your email address if you have one so the buyer can contact you.
Garage sale ad? Don’t forget to list the address and day and time of the sale.
Your classified ad will appear in the Peninsula Daily News. Your ad will also appear on our Web site, www.peninsuladailynews.com allowing shoppers from around the world to find your ad. Classified ads on our Web site can also be electronically searched by category, job title, make of auto, style of home and other keywords.
Whether you’re selling your car or your house or just advertising a garage sale, motivated consumers will find you through the Peninsula Daily News and Peninsula Daily News Online.
Retail Display Advertising
Q: How do I place a retail display ad in the Peninsula Daily News?
A: To talk with us in person about your advertising needs you can stop by our office at 305 W. First Street in Port Angeles office hours are 8 a.m. to 4:30 p.m. Monday through Friday or our Sequim Office at 175 W Washington St office hour 7 am to 3 pm or call us at (360) 452-2345 during business hours.
Q: How many people will see my classified or display ad?
A: Our newspaper’s strength is in the sheer number of people and households it reaches with your advertising message. We are the largest news media on the Peninsula and the only newspaper that has paid and ABC-audited circulation.
Our newspaper is packed with news, information and advertising. It is invited into homes by more consumers than any other news medium. The Peninsula Daily News is the newspaper people read for in-depth local news and information, in both Clallam and Jefferson Counties.
