The Olympic Medical Center Board of Commissioners recognized four representatives from OMC’s patient access services department at a virtual board meeting earlier this year, acknowledging “their commitment to bringing helpful guidance and care to patients and visitors at OMC,” representatives said.
The recognized employees work with frontline workers to help patients and visitors navigate questions and appointments at OMC, as the first touch point at the hospital through registration and check-in stations or by answering calls from the main hospital switchboard.
OMC Chief Financial Officer Lorraine Cannon presented the awards to the representatives: John Blevins, Jeanne Peters, Lisa Glynn and Jessica Rutz.
At the meeting, Cannon shared comments from Lynne Jenny, patient access services manager, who said these staffers “are the first people to meet and greet visitors, patients and family, and a first impression is lasting.”
Jenny added, “These exceptional Patient Access Services team members give great service and, most of all, have a genuine care for others.
Jenny said Blevin is consistently respectful and courteous in communications.
”John has a genuine interest in others, often going above and beyond to help resolve concerns and meet their needs,” Jenny said. “Over the past nine months, he has taken extra measures to assist emergency department patient family members waiting and struggling to understand COVID-19 safety requirements.”
Peters, Jenny said, has warm and caring demeanor that puts emergency department patients at ease, adding her “compassionate efforts to keep patients calm and informed are greatly appreciated and make a difference every day.”
At OMC’s Short Stay unit, Glynn is known to bring a smile and warm welcome to patients every day, Jenny said.
“Lisa provides excellent service to our patients, and this year she assisted with the trial and implementation of short stay bedside registration,” Jenny said.
Rutz has been instrumental this year in training and educating staff in various departments in the outpatient referral, authorization and scheduling processes, jenny noted.
“With these complex and detailed processes, Jessica has made herself readily available,” Jenny said. “She is a wealth of knowledge and we greatly appreciate all she does!”
