Kate Ross, a gastroenterology surgery coordinator with Olympic Medical Center (OMC), recently received the OMC BEE (Being Excellent Every Day) Award.
The honor, established by OMC and a companion to the DAISY Award given to nursing staff, recognizes non-nurse staff members, both clinical and non-clinical, who exceed expectation in service excellence every day, OMC representatives said.
Ross was recognized for her diligent work effort, reliability and consideration for her coworkers and the patients with whom she interacts.
Colleagues nominated Ross for the BEE award, writing:
“In today’s constantly revolving, changing world, the medical field is always on the move striving for a better, safer and smoother interaction with patients.
Kate Ross embodies that consistency in her position as surgery scheduler for gastroenterology. She is upbeat and happy to help. No call or question is too large or too small. Kate will go out of her way to accommodate patient’s requests while scheduling their surgeries. Kate takes the time to educate both the patients and staff in the contact center so that all parties are in complete understanding of pre-op instructions and any questions that may arise.
Kate is quick to notify staff with directions to follow should she be unavailable or out of the office. There is always a plan in place to make sure that patients are being taken care of smoothly.
Kate is always quick to answer a Teams message or call from the Contact Center. She is always positive with her interactions and is upbeat.
We would like her to know how much we appreciate all of her hard work – transitioning from doctors and orders to contact center agents, along with finalizing patients and scheduling surgeries that will benefit and suit the patient’s needs.
Olympic Medical staff may be nominated for the BEE Award by patients, families and colleagues. Each honoree receives a certificate commending her or him on “Being Excellent Every Day.”
The certificate reads: “With deep appreciation for being excellent at what you do, for going above and beyond and making a difference for those around you every day.” Honorees also receive a BEE Award pin and a gift bag containing a jar of local honey. A cross-functional committee of healthcare workers review the nominations and select the final nominee.
For more information or to nominate an excellent Olympic Medical Center staff member, go to olympicmedical.org/thankyou.
About the BEE Award
The BEE Award (Being Excellent Every Day) was established to honor and celebrate Olympic Medical Center employees who exceed expectations in service excellence every day.
This award recognizes team members outside of nursing staff who exhibit one or several of the following qualities:
• Shows HEARTFELT concern, goes above and beyond to be helpful
• Is INTEGRAL to the care or service provided; is innovative, impactful, instructive
• Shows VERSATILITY in their role, is a valuable part of the team
• Is EMPATHETIC to the needs of patients and coworkers, provides encouragement
Acknowledging the strength behind teamwork, the BEE Award was introduced as a complement to the DAISY Award. The daisy and the bee are both equally important in collaborating to do their best work in both nursing and ancillary roles. Each and every OMC employee is vital to providing compassionate care and excellent service.
